Below, you will find answers to frequently asked questions that may not have been answered already in this document. If you still have questions after reading this document, please reach out to [email protected]. We'll be happy to assist you.

What brands can I buy from VoiceComm?

VoiceComm is proud to offer the following well-known brand names to Boost dealers: AMPD, AXS by Axessorize, Case-Mate, CLCKR, Gadget Guard, Gigastone, ITSKINS, JLab, LAUT, Moxyo, OtterBox, Pelican, Rifle Paper Co., Scosche, Skullcandy, Sway, UAG, Ventev, and ZAGG brands.

Do I have to apply to buy any of the brands?

OtterBox is the only brand requiring an application. All other brands are automatically approved to buy!

Can I set up multiple logins or sub-users under my account?

Yes

Why and how do I add sub-users?

Sub Accounts can be assigned to a location so that managers, district managers, or purchasers can place orders for their assigned location(s) or set approval permissions so that orders have to go through a higher level of management before being transmitted to us.

To add sub-users to your account:

1. Click on the link at the top of the page that says "manage your account".
2. Scroll to the bottom of the page and click on the link button titled "add new sub-account user".

How do I track my order?

From the home page, click "Help", select "Track" and put your order number in the open text box. Clicking "Track This Order" will display the tracking results.

Where can I find my account information and ordering history?

1. When logged in to your account, you can select 'Your Profile', located at the top of the navigation page, and click 'My Account'.
2. Once in the 'My Account' feature, you can view all current billing and shipping information and obtain information on your archived orders.
3. Your 'Account History' will directly link to your invoices, sales orders, and tracking information. You can view any current or open balances as well, with the added feature of exporting invoices to Excel or PDF for ease of use in your own personal accounting systems.
4. From the 'Account History' screen, you are also able to copy a past order into your current cart by simply choosing the double letterhead icon located to the left of the original order information.

How do I Set up/Ship to another location?

Log in to your account, and click the “Your Profile” tab. At the top of the page, select "My Account". To add new billing or shipping locations, please click on the link button titled "add new contact" and fill in the required fields.

What happens when I pre-order something?

If an item is new, coming soon, or currently out of stock, you will have the option to pre-order it.

1. Click on the link under the product description that says "Pre-Order This Item".
2. A quantity box will appear. Enter the quantity you wish to pre-order and then click the button at the bottom of the screen that says "add items to cart".
3. When you finish shopping, your cart will contain an order cart and a pre-order cart just beneath it. You will need to check out both carts in order for your pre-order to be successfully submitted. This is a guaranteed sale and the inventory has been committed to you.
4. Once the items you pre-ordered are back in stock, you will receive a notification and we will ship those items out to you at that time. You will not be charged for them until the time of shipping.